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Customers’ Emotional Intelligence and Empathy

Introduction

The ability to connect emotionally with customers is a vital skill for achieving success in today’s customer-centric marketplace. It is no longer enough for customers to receive products and services, they also need genuine human relationships. In order to recognize customers’ needs, address concerns, and provide deeper support, emotional intelligence (EI) and empathy are essentials. Emotional intelligence (EI) and empathy enable individuals to understand and manage their own emotions while recognizing and influencing the emotions of others. This course is designed to equip participants with the knowledge and tools needed to develop these essential skills, enhancing their ability to build strong, lasting relationships with customers, improve customer satisfaction, and drive business growth.

  • User give rating to service experience on online application, Customer review satisfaction feedback survey concept, Customer can evaluate quality of service leading to reputation ranking of business.

Select a city to view course availability that fit your schedule:

Kuala Lumpur

  • 09/09/2024
  • 07/10/2024
  • 04/11/2024
  • 30/11/2024
  • 16/12/2024
  • 23/12/2024

Singapore

  • 16/09/2024
  • 14/10/2024
  • 11/11/2024
  • 09/12/2024
  • 30/12/2024

Dubai

  • 07/10/2024
  • 30/11/2024
  • 16/12/2024
  • 23/12/2024

Doha

  • 07/10/2024
  • 04/11/2024
  • 16/12/2024
  • 23/12/2024

London

  • 07/10/2024
  • 30/11/2024
  • 23/12/2024

Amsterdam

  • 09/09/2024
  • 04/11/2024
  • 16/12/2024
  • 23/12/2024

Istanbul

  • 07/10/2024
  • 30/11/2024
  • 23/12/2024

Bangkok

  • 07/10/2024
  • 30/11/2024
  • 23/12/2024

Jakarta

  • 09/09/2024
  • 04/11/2024
  • 16/12/2024
  • 23/12/2024

ONLINE

  • 14/10/2024
  • 11/11/2024
  • 09/12/2024
  • 30/12/2024
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