Customer Complaint Management and Service Excellence

Full Name:

Company/Organization Name:

Duration of the course day(s) :

Trainer’s Name:

Training Experience:

1. The content was relevant to my needs: Strongly AgreeAgreeNeutralDisagreeStrongly Disagree 2. The course objectives were clear and achievable: Strongly AgreeAgreeNeutralDisagreeStrongly Disagree 3. The subject matter was covered in sufficient depth: Strongly AgreeAgreeNeutralDisagreeStrongly Disagree 4. Practical examples and case studies were effective: Strongly AgreeAgreeNeutralDisagreeStrongly Disagree 5. The training was engaging and interactive: Strongly AgreeAgreeNeutralDisagreeStrongly Disagree 6. The training materials were helpful and comprehensive: Strongly AgreeAgreeNeutralDisagreeStrongly Disagree

Trainer:

1.The trainer demonstrated strong knowledge and expertise: Strongly AgreeAgreeNeutralDisagreeStrongly Disagree 2. The trainer’s communication was clear and effective: Strongly AgreeAgreeNeutralDisagreeStrongly Disagree 3. The trainer was responsive to questions and feedback: Strongly AgreeAgreeNeutralDisagreeStrongly Disagree 4. The trainer maintained professionalism throughout: Strongly AgreeAgreeNeutralDisagreeStrongly Disagree

Logistics:

1. The training venue was suitable and well-equipped: Strongly AgreeAgreeNeutralDisagreeStrongly Disagree 2. Transportation arrangements were adequate: Strongly AgreeAgreeNeutralDisagreeStrongly Disagree 3. Refreshments provided were satisfactory: Strongly AgreeAgreeNeutralDisagreeStrongly Disagree

Recommendation:

1. I would recommend this training to others: Strongly AgreeAgreeNeutralDisagreeStrongly Disagree

Recommendation:

1. What did you like the most the training? 2. What would you change If you could? 3. Additional comments

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